Accumulates 15 years of comprehensive experience in Operations Management.
Demonstrates proficiency in team management across diverse lines of business and quality assurance for 8 years.
Oversees teams ranging from a minimum of 25 Full-Time Equivalents (FTEs) to as many as 1K.
Extensive background in managing various projects including Customer Service, Inbound/Outbound Sales, Technical Support, Appointment Setting, and financial endeavours.
Collaborates closely with CEOs and Client Points of Contact (POCs) to ensure the success of campaigns.
Possesses strong expertise in managing expenses and revenue, including Profit and Loss (P&L) and Earnings Before Interest, Taxes, Depreciation, and Amortization (EBITDA).
