? Reduced ticket queue by 50% through efficient ticket handling, timely resolution, andproviding actionable insights for DMS-related tickets.? Facilitated seamless deployment of Enterprise Content Management (ECM) applications,ensuring minimal downtime and optimal system performance during release.? Managed the storage, retrieval, and distribution of both electronic and hard copydocuments for clients and internal staff, ensuring efficient access to critical information.? Analyzed and optimized document workflows within the DMS to enhance modificationtracking, access control, and resource sharing, improving overall operational efficiency.? Trained employees on document handling and DMS usage for secure storage, retrieval, andorganization of sensitive information.? Proposed and pitched a Gen AI-powered solution to improve BMC Helix ticket handling,featuring live chat support for key details and automated responses, boosting efficiencyand customer satisfaction.? Supported the “Kunde” team by developing and executing test cases, investigatingsoftware bugs, and validating fixes to ensure robust and error-free software releases.
