Results-Driven Shopify VA | Amazon FBA/FBM Specialist | Customer Service Manager | E-commerce Virtual Assistant
I’m ----------- ----------- II, an experienced Customer Service Manager, E-commerce Specialist, and Virtual Assistant with over 10 years of proven expertise in delivering top-notch support, managing online stores, and leading remote teams.
I specialize in Shopify, Amazon (FBA & FBM), Walmart, and dropshipping operations, ensuring seamless order fulfillment, effective inventory management, and prompt dispute resolution.
With a strong background in customer service leadership, I have created and implemented effective service procedures, trained and managed VAs, and consistently achieved customer satisfaction goals by handling complex inquiries and resolving disputes
My technical skills include tools such as Gorgias, Zendesk, ShipBob, Shiphero, Canva, Buffer, Loox, AliExpress, Alibaba, and TrustPilot, making me well-equipped to handle complex e-commerce and customer support tasks.
Aside from e-commerce, I bring valuable experience in social media management, having handled Facebook, Twitter, Instagram, and YouTube accounts to handle inquiries from potential customers.
I also have a background in education as an English teacher, enabling me to communicate effectively and adapt to diverse audiences.
Core Skills & Expertise:
-Customer Service & Dispute Resolution
-E-commerce Operations (Shopify, Amazon, Walmart)
-Inventory & Logistics Coordination
-Social Media Management
-Virtual Assistant & Team Leadership
-ESL Teaching (Online & Offline)
I am committed to delivering quality work, timely communication, and results-driven solutions that help businesses grow and succeed in the online marketplace
