20+ years of experience in IT and Technology Project Management, Successfully participated in, planned, implemented, and managed over 50 projects. My collaboration extends to traditional, cross-functional, and external teams both locally and internationally. Worked closely with Business Units, Engineering, Developers, and Customer-Facing Teams to consistently deliver quality results. Excellent in business systems analysis and software development using UML, ITIL and UX design frameworks in requirements gathering, use case modeling, process mapping, solutions architecture, test cases and success criteria. Expert in change management and continuous improvement by accurately mapping business process (actual) / System use case (as designed) by identifying GAPS, optimizing workflow and prioritizing improvements to deliver feasible and contributing solutions and improvements with minimal business impact and maximum rate of user adoption. Focused on a robust, holistic and efficient approach to minimize waste—whether it’s unnecessary features, redundant processes, or inefficient workflows. Efficient use of resources benefits both the organization and its stakeholders.
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