Experienced Level 2 Client Care Representative with a proven track record in the insurance industry, specializing in medical and dental policies. Demonstrated expertise in efficiently handling claims and coverage inquiries, along with effectively managing group benefit claims through outbound calls. Experienced in leading team huddles and providing support as a team resource. Proficient in handling prescriptions using Express Scripts Canada and managing drugs requiring prior authorization. Recognized for exceptional customer service and strong problem-solving skills, contributing to client satisfaction and retention in a top-tier Canadian insurance company.
