To land a job and show efficiency, promptness, flexibility and requiring minimal supervision. Also to obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. To contribute my creativeness, administrative and teaching qualities to effectively and efficiently see projects from concept to completion, while achieving maximum results for the client. To be able to work in a challenging and stimulating environment with opportunity to use my current experience and to enrich my knowledge and enhance my experience. To contribute towards the achievement of organizational objective by applying my professional skills.

For Real estate experience:

SEO and Online Marketing
o Generate leads and drive sales by using up-to-date strategies in link building, social media and web content

MLS & Website Listing Management
o Upload, edit and show client’s listings through Multiple Listing Service or personal websites

Marketing
o Make use of flyers, online marketing through social media sites (eg. Facebook, Twitter, Linkedln), and Virtual Tours and Staging, among others, ensure the most cost effective way to make a home appealing to a high number of potential buyers
o Undergo basic training on flyer creation, Craigslist posting and social media marketing

Prospect Management
o Learn, manage and monitor leads through Top Producer and Boomtown

Phone, Email and Schedule Management
o Balance multiple tasks from answering phones, appointment setting and email handlin
Transaction Coordination: Record Management
o Coordinate new deal closings, extensions, conversions and other pipeline events throughout the whole closing and approval process
o All transaction activities are tracked accurately, timely and consistent

for Customer service Supervisor:

• Manages about 13-15 Agents. For inbound Customer service
• Monitor, provide feedback and coaching to agents
• Check for call defects and opportunities for improvement
• Formulate action plans to help improve agents’ QA and Fizzback score
• Monitor incoming CSat surveys and identify defects and opportunities
• Prepare reports to upper management for the customer satisfaction status of the whole site
• Monitor incoming CSat surveys and identify defects and opportunities
• Make sure that every stats is meet by the team.
• Creates reports for daily stats .
• Creates action plans per agent basing on their weaknesses and strengths to be able for them to improve and develop, for them to attain individual target that will make enable us to hit our targeted stats for the week/month.
• Endorse bottom quartile agents for Developmental Action Plan program

Customer services:

= Answer calls of Business customer for British Telecoms.
= Provide details and address them with their Billing queries and account updates for their Businesses
= Provide Answers for product relation concerns.
= Collect Payment using Customers Debit or Credit Cards.
= Set up appointments for Technicians for Technical related concern. Coordinates with dispatch in the UK for the Appointment setting.
= Set up Installation schedule for New Businesses.