5+ years Virtual Assistant experience
3+ years e-commerce support (Shopify & Amazon)
3+ years digital marketing support
3+ years social media management & content creation
2+ years administrative & executive support
Hello there, I'm Mary Grace from the Philippines. I'm an E-commerce and Digital Marketing Virtual Assistant with 5+ years of experience helping businesses manage their online stores, connect with customers, and support daily operations running smoothly. I support brands using platforms like Shopify and Amazon by managing ecommerce listings, handling customer inquiries, processing concerns, and making sure customers have a great experience. I also help with digital marketing by creating content, managing social media accounts, and assisting with email and SMS campaigns to keep audiences engaged.
What I can help you with:
E-commerce customer support (Shopify & Amazon)
Product listing & catalog management
Order management
Order processing & order fulfillment
Order tracking & customer follow-up
Supplier communication
Vendor coordination & building relationship
Stock inventory & stock replenishment
Process and monitor orders, returns, and exchanges
Update product listings and key Shopify fields accurately (variants, pricing, tags, collections)
Product listing optimization (SEO-friendly titles and descriptions)
Maintain operational accuracy (inventory, pricing, product details)
Customer inquiry handling (email, phone, chat)
Live chat and email support
Direct messaging support
WordPress website updates
Basic SEO updates
New client onboarding
Data tracking and reporting
Lead generation and client outreach
Administrative assistance & executive support
Calendar management and appointment scheduling
Document management
Data entry, reporting, and file organization
Handle customer service request tickets
Provide proactive support and relationship building
Digital marketing (Email Marketing, SMS Marketing)
Performance tracking & analytics reporting
Social media management
Content calendar planning & content creation
Social media content creation
Video editing (Capcut, Descript)
Bookkeeping & finance support (Microsoft Excel, QuickBooks)
Spot problems and propose solutions
Process documentaiton & SOP creation
Assist in process improvements
Tools I'm profdicient at:
Notion, Asana, Airtable, High Level (GHL), Shopify, Amazon Seller Central, SEMrush, Google Search Console, Screaming Frog, SlickText, Mailchimp, WordPress, QuickBooks, Microsoft Excel (SUM, VLOOKUP, XLOOKUP, Pivot Tables, Pivot Charts), Canva, Descript, CapCut, Filmora, Adobe Photoshop, Meta Business Suite, Zoom, Skype, Google Meet, WhatsApp, Viber, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook), AI Tools ChatGPT, Google Gemini
My Availability
I am available to work full-time, part-time, or 10–15 hours weekly, and I’m flexible working across US time zones as well as Australia, UK, EU, and Canada time zones.
Message me today.
You need someone experienced in managing e-commerce stores who can help grow your business while keeping your customers happy and well taken care of. I'd love to be part of your team — feel free to invite me for an interview, and let’s chat soon.
Graphic Design, Video Editing, Ecommerce, Executive Assistance, Microsoft Excel, English Speaking, Product Listing, Shopify, B2C, Product Analysis, Finance Management, Attention to Detail, Organization, Accounts Receivable, Personal Assistant, Data Analytics, Google Sheets, Customer Service, Operation Management
Verified
