8+ years Virtual Assistant | Social Media Manager

Hello! I’m Ellie, an experienced Virtual Assistant with a strong background in social media management, digital content creation, and customer service. With over 8 years of professional experience, I specialize in creating engaging content, managing social media campaigns, and enhancing brand presence across multiple platforms. I am skilled in launching courses via Kajabi, managing podcasts, and handling Wix and WordPress websites.

I offer expertise in social media management, proficient in tools like Hootsuite, Buffer, CoSchedule, Canva, and CapCut for producing and scheduling captivating social media content. I can craft compelling captions, execute targeted ad campaigns, and optimize SEO strategies to boost visibility and drive traffic. I have extensive experience in digital content creation, ensuring your content stands out through visually appealing designs and engaging videos. My course and podcast management skills include launching and managing online courses using Kajabi, creating Kajabi sites for seamless content delivery, and coordinating podcasts for timely releases and effective promotion.

I also handle website management tasks on Wix and WordPress, ensuring a seamless user experience and regular content updates. With over 4 years of experience as a Customer Care Specialist, I provide professional and courteous support to resolve customer issues efficiently. I specialize in social media management using tools like Hootsuite, Buffer, CoSchedule, Canva, and CapCut. My customer service expertise includes Freshdesk, MS Teams, Avaya, Samson, and Zendesk. For administrative support, I am proficient in Buildium, Sharepoint, Google Workspace, ClickUp, Trello, and Asana. In email marketing, I use Mailchimp and Inspection Support Network. I have experience in real estate support with -----------, Google Sheets, Squarespace, and Hubspot. For client management, I utilize Dubsado, and in e-commerce, I work with Shopify and Aliexpress. I handle website management on Wix and WordPress. Additionally, I manage courses on platforms like Kajabi, Teachable, Thinkific, and TalentLMS, and I coordinate podcasts using Audacity, Podbean, and Riverside.FM.