Hi! I’m Cathy, an Amazon Marketplace Operations Specialist and E-Commerce Operations & Customer Support professional with extensive experience supporting online brands across Amazon Seller Central and other e-commerce platforms. I help businesses improve efficiency, maintain account health, and scale operations through strong catalog management, inventory coordination, and customer-focused support.
My expertise includes Amazon Seller Central management, listing optimization, inventory forecasting and replenishment planning, stock level analysis, FBA inventory management, account health monitoring, case resolution, and SOP creation. I also have experience in team training, onboarding support, and process documentation to help build more organized and scalable operations.
I have supported a variety of product categories including Beauty & Personal Care, Home & Kitchen, Toys & Games, Mobile Phone Accessories, Camera Accessories, and other consumer goods. I am highly experienced in Microsoft Excel for inventory tracking, sales reporting, forecasting, KPI monitoring, and operational analysis using formulas, pivot tables, filters, and large datasets.
One of my key strengths is problem-solving in Amazon operations, including resolving listing issues, suppressions, and account-related concerns through careful audits, escalation management, and consistent communication with Amazon Support. I am committed to maintaining smooth operations and ensuring a strong customer experience while supporting business growth.
I enjoy working in fast-paced environments where accuracy, organization, and continuous improvement matter. My goal is always to help brands stay efficient, profitable, and well-structured through reliable operational support.
