Risk Management Specialist with 6+ years of experience in fraud detection, chargeback management, dispute resolution, KYC (Know Your Customer), and AML (Anti-Money Laundering) compliance. Proven track record in identifying fraud patterns, mitigating financial risk, and ensuring regulatory compliance across high-volume transaction environments.
Experienced in end-to-end chargeback lifecycle management, including representment, reason code analysis (fraud, non-receipt, processing errors), and compelling evidence preparation. Skilled in transaction monitoring, risk assessment, fraud investigation, and account review to detect suspicious activity and prevent losses.
Strong background in KYC verification, customer due diligence (CDD), enhanced due diligence (EDD), sanctions screening, and AML monitoring, ensuring adherence to compliance standards and internal policies.
Promoted to Team Leader and Quality Assurance (QA) roles, with hands-on experience in team management, performance evaluation, audit processes, and quality control. Adept at coaching teams, improving KPIs, and maintaining high accuracy and compliance rates.
Proficient in:
Fraud Analysis & Fraud Pattern Recognition
Chargeback & Dispute Management (Visa / Mastercard reason codes)
KYC / AML Compliance, CDD & EDD
Transaction Monitoring & Risk Assessment
Quality Assurance (QA) & Audit
Team Leadership & Performance Coaching
Data Analysis & Decision-Making
Detail-oriented, analytical, and results-driven professional committed to risk mitigation, fraud prevention, and operational excellence. Seeking opportunities in risk management, fraud analysis, compliance, or payments operations where I can add value and drive business protection.
