I am an experienced and versatile freelancer actively seeking opportunities to diversify my career in new industries and roles.
For the past 3 years, I held the position of Chat Support VA/Appointment Scheduler at an Australian health coaching company. In this role, my primary responsibilities involved engaging with leads through chat and text messages, guiding them towards scheduling calls. I also managed manual scheduling, handled rescheduling and cancellations, and performed various back-end tasks.
Preceding this, I dedicated 5 years to serving as a Customer Service and Sales Specialist at AT&T. During this period, I honed my skills in delivering exceptional customer support, identifying customer needs, adeptly presenting sales pitches, and skillfully addressing objections.
My background also encompasses a role as an Administrative Assistant, where I effectively managed business correspondence and provided invaluable support to the General Manager, Board of Directors, and Department Heads. This experience further enriched my proficiency in organizational and communication skills.
