PROFESSIONAL SUMMARY
Seasoned Operations Leader with 15+ years of progressive experience in call center
management, client relations, and cross-functional leadership. Proven track record of driving
operational excellence, enhancing customer satisfaction, and developing high-performing teams
across multiple industries. Strategic partner to clients, skilled in aligning business goals,
improving KPIs, and leading large-scale initiatives to successful execution.
CORE COMPETENCIES
- Operations Management & Strategy
- Client & Stakeholder Engagement
- KPI Management & Performance Improvement
- Leadership Coaching & Succession Planning
- Budgeting & Cost Management
- Project Management & Implementation
- BPO/Call Center Expertise (Inbound/Outbound/Non-voice)
- Cross-Functional Collaboration (HR, Finance, IT, TA, etc.)
