Experienced and detail-oriented Virtual Assistant, Administrative Support, and Technical Support Specialist with 10+ years of experience supporting Australian and US clients in fast-paced remote environments. Skilled in customer service, technical troubleshooting, email and calendar management, task coordination, CRM systems, and remote assistance.
Proven ability to handle inbound calls, manage tickets and work orders, coordinate tasks, maintain accurate records, and provide exceptional client support. Strong background in technical troubleshooting, remote desktop support, printer and device configuration, and workflow management.
Proficient in tools such as GoHighLevel (GHL), Google Workspace, Microsoft Office 365, Azure Virtual Desktop, CRM and ticketing systems, Microsoft Remote Desktop, Canva, and cloud-based platforms. Known for being highly organized, proactive, reliable, and committed to delivering quality results with minimal supervision.
