Customer Experience & Operations Specialist | 6+ Years Multi-Channel Support
High-level support for Global Brands (Google & Walmart) | Back-Office & Chargeback Expert
Are you looking for a reliable, BPO-trained professional who can handle more than just basic data entry? With over 6 years of experience in the customer service industry, I specialize in managing complex, multi-channel operations that require high attention to detail and technical proficiency.
My career is defined by stability and versatility. I spent 3 years at VXI managing a Pioneering Account, where I was responsible for Voice, Chat, Email, and Social Media support simultaneously. Beyond front-end customer service, I am an expert in Back-Office Operations, specifically handling Chargebacks and financial disputes—a critical skill for e-commerce and retail businesses.
Why hire me?
Proven Reliability: 3 years of continuous service at VXI proves my commitment and long-term value to a team.
Diverse Tech Stack: Experience supporting Google (Alorica) and Walmart (iQor) means I am accustomed to high-standard KPIs and complex CRM environments.
Problem Solver: From resolving technical billing issues at Teleperformance to navigating government assistance programs at DSWD, I know how to find solutions for frustrated customers.
Omnichannel Expert: Seamlessly switch between Phone, Live Chat, and Email without losing productivity.
Technical Skills & Tools:
Channels: Voice, Live Chat, Email, Social Media Moderation.
Operations: Chargeback Processing, Dispute Resolution, Billing & Telco Support.
Platforms: Google Workspace, Microsoft Office, Salesforce/Internal CRMs.
I am based in Davao City with a stable fiber internet connection and a dedicated home office setup. I am looking for a long-term partnership where I can help your business provide world-class support to your clients.
