Hi, I'm Mark!
I’m an E-commerce Customer Support Specialist with over five years of experience providing email and chat support. I help deliver excellent customer experiences and keep daily operations running smoothly through accurate, efficient, and empathetic customer service.
What I Bring to Your Team:
• High-Volume Ticket Management: Efficiently handled 100+ tickets per day across email, live chat, Facebook Messenger, and Instagram DM.
• Shopify Backend Expertise: Experienced in processing refunds, cancellations, order edits, and discount codes.
• Logistics & 3PL Coordination: Worked directly with shipping partners, including ShipMonk and Soapbox, to locate delayed packages and resolve delivery issues before they became chargebacks.
• KPI Focused: Committed to maintaining low First Response Times (FRT) and high customer satisfaction scores.
Tools & Platforms:
Help Desk: Gorgia & Richpanel
E-Commerce & Logistics: Shopify, ShipMonk, Soapbox
Communication: Slack
Available for full-time or part-time roles. Let’s connect to see how I can take the customer support load off your plate!
Verified
