Experienced Virtual Assistant and Customer Support professional with over 10 years of call center and remote support experience serving North American clients and international businesses. Background includes healthcare support through a Humana insurance account, providing assistance with prescriptions, coverage inquiries, and patient coordination.
Skilled in executive assistance, appointment setting, calendar and email management, CRM systems, and high-volume customer communication across multiple industries. Additional experience includes working remotely with a physiotherapy clinic in Australia, supporting patient scheduling, administrative coordination, and clinic operations.
Knowledgeable in medical billing processes and healthcare administration, with a strong understanding of patient care workflows and documentation. Holds a National Certificate II in Caregiving (TESDA) and has 18 months of hands-on caregiving experience, further strengthening a solid foundation in healthcare support and patient-focused service.
Adaptable, detail-oriented, and experienced in both corporate and healthcare environments, with a consistent track record of maintaining efficiency, accuracy, and professionalism in fast-paced remote roles.
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