* Performs complex technical support for End User touch points of the distributed computer environment, including desktop, software and hardware installations, support and distribution, and remote access technologies.
* Works independently with little to no direct supervision in analysis, design and implementations of desktop solutions to fulfill business units requirements.
* Acts as a technical liaison with user groups and other IT partners for systems support and implementations.
* Provides effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products.
* Ensures the most complex customer issues are promptly addressed, documented and resolved in a timely manner.
* Maintains the highest service level within the SLA's incident management and change management systems.
* Serves as technical advisor, providing remote desktop support for systems users with complex issues by providing appropriate technical or systems personnel.
* Initiates tracking and reporting of issues, as well as recommends mean for system improvement.
*Configuration, monitoring, maintenance, updating software, hardware and desktop applications.
