I’m -----------! Think of me as the bridge between technology and people. A tech-savvy support and QA professional with over a decade in the BPO industry, quality assurance, and healthcare SaaS. I bridge the gap between people and technology, making complex systems easy to use, ensuring compliance, and creating smooth customer experiences. From high-volume call centers to specialized EMR integrations, I’ve built a career on solving problems, streamlining workflows, and helping teams perform at their best
10+ years in Customer Support & BPO – Specialized in technical support, healthcare client support, e-commerce operations, and customer success.6 years in Quality Assurance (QA) – Audited 100+ interactions weekly, created QA scorecards, and coached teams — improving compliance and reducing repeat errors by 25%.Integrated Billing Technical Support (Kipu Health, 2024–Present) – Support healthcare providers with EMR + billing/RCM integrations, ensuring accurate data flow between clinical and financial systems.Healthcare Onboarding Specialist (CareLinx by Sharecare, 2022–2024) – Onboarded 100+ healthcare providers in 3 months with 100% compliance, streamlining W9/W2 verification and credentialing.E-commerce Support (Lazada Philippines, 2017–2020) – Resolved fulfillment, returns, and technical account issues, boosting seller satisfaction and exceeding SLA targets with 95%+ resolution accuracy.Technical & Client Support (BPO Accounts, 2013–2017) – Delivered front-line support for healthcare, financial services, and e-commerce clients; consistently met KPIs for FCR, CSAT, and SLA adherence.Skilled in SaaS platforms, EMR systems, CRMs (Zendesk, Freshdesk, Salesforce), QA tools, and e-commerce platforms (Lazada Seller Center).Recognized for analytical problem-solving, process optimization, empathetic communication, and training/coaching.
