Experienced Workforce Management Professional | Data & Reporting | Lead Generation | Customer Service
I bring 10+ years of experience in workforce management, with a strong foundation in scheduling, queue management, and reporting for contact center operations. Within that experience, I've spent 1 year in a supervisory/leadership role guiding teams to meet performance goals, 1 year in data and research work including lead generation, and 1 year as a customer service representative handling client-facing interactions. I also have 6 months of web development experience, giving me a technical edge when it comes to understanding systems and troubleshooting.
I hold a Bachelor's degree in Computer Science, and I'm highly skilled in Google Sheets and Microsoft Excel — building dashboards, tracking KPIs, and turning raw data into actionable insights. I'm comfortable with general admin support and have a growing skillset in AI prompt engineering, which I use to work smarter and faster.
I have a can-do attitude and genuinely enjoy learning new tools, software, and processes. Whether it's workforce planning, lead generation, reporting, or admin support, I focus on delivering accurate, reliable work and adapting quickly to whatever a role requires.
I'm looking for a long-term remote opportunity where I can bring this mix of analytical, leadership, and technical experience to a team that values consistency and initiative.
