Menu Mapper | Tayble Australia April 2018 - February 2019
*Creating a Menu into database
*Inserting correct information into Asana and Hubspot
*Converting restaurants, cafe and bars menu into online platform
*Problem Solving
Telephone Receptionist | Versatube Building System October 2016 - April 2018
*Answering phone calls and directing it to the right department
Menu Updates Specialist | EatNow (Menulog Group) UPWORK September 2014 - October 2016
*Updating correct prices of every items on the menu
*Proofreading menus for accuracy
*Calling out restaurant owners to ask for updated menu and confirm changes
*Make changes as per owner's request
*Inserting correct information into CRM or Salesforce
*Maintaining the accuracy of information
Advanced Customer Service | SPi GlobalOctober 2013 - February 2014
* Provide customer service to cable TV customers
* Accept payment by credit card, offer self-serve payment solutions, and explain charges on the customer’s bill
* Assist customers with pay-per-view orders, change programming packages, equipment upgrades, and general questions.
* Troubleshoot a variety of technical issues, from signal loss to remote control use
* Use a consultative approach to educate and offer existing customers additional programming, products and services to enhance their DISH experience
Technical Support Representative | TeletechMarch 2013 - October 2013
* Deliver service and support to end-users using internet
* Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
* Diagnose and resolve technical hardware and software issues involving internet connectivity
* Follow up and make scheduled call backs to customers where necessary
* Setting up new users' accounts and profiles and dealing with password issues
* Replacing defective equipment
Data Encoder, Data Analyst | Savant Technologies IncorporatedJuly 2011 - February 2013
* Prepares source data for computer entry by compiling and sorting information of customer’s Mortgages
* Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution
* Verifies entered customer and account data by reviewing, correcting, deleting, or re-entering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
* Maintains customer confidence and protects operations by keeping information confidential* Translate the data into an understandable document
* Clean the data to remove errors and ensure consistency. Abbreviations found inside names and addresses may not match, data values may have been keyed incorrectly or fields may be missing
