I'm Homer — a CS and operations professional with 6+ years across SaaS customer success, HR/payroll platforms, and client lifecycle management.
I've owned the full client relationship: onboarding, platform configuration, adoption, escalation, and retention — for SaaS and HR/PEO clients on platforms like Salesforce, Gainsight, and HRIS systems.
What I bring to the table:
•End-to-end client onboarding — from kick-off to go-live, with documentation and training built in
•Proactive account management — health monitoring, risk identification, and churn prevention
•Platform administration — SaaS system administrator with hands-on Salesforce, Gainsight, and HRIS (PRISM) experience; managed system access, record integrity, and audit-ready configurations
•Process documentation and workflow optimization — SOPs, training guides, and repeatable systems
•Cross-functional coordination — comfortable running between clients, product, compliance, and ops
I work independently, communicate clearly, and I fix problems before they escalate. If you need someone who treats your clients like their own — and actually knows the platforms — I'm your guy.
Verified
