Hi! I'm Jhonissa Lei Lasquite from the Philippines. I help businesses deliver excellent customer experiences while keeping daily operations organized, efficient, and running smoothly. With 5 years of experience supporting US-based companies, I've handled 60+ customer interactions daily across email, chat, and phone. My background includes customer support, technical support, billing, CRM management, sales operations, invoicing, and administrative support.
Here's what I can help you with: Customer Support (Email, Chat & Phone) CRM Management (Salesforce, Zendesk, NetSuite, GoHighLevel, and more) Invoicing, Billing Support & Payment Follow-ups Order Processing & Shipping Coordination Data Entry & Documentation Calendar & Email Management Administrative & Virtual Assistant Tasks
Throughout my career, I've maintained 90%+ customer satisfaction scores, improved response times by 25% through workflow improvements, and helped teams stay organized through accurate record-keeping and process management.
I'm detail-oriented, dependable, quick to learn new tools, and comfortable working across US, UK, and AU time zones. If you're looking for someone who can provide exceptional customer support while helping your business stay organized behind the scenes, I'd love to be part of your team.
