A dedicated logistics professional with hands-on experience as an After-Hours Dispatcher and Customer Service Representative. Skilled in tracking daily loads to ensure on-time pickup and delivery while proactively identifying potential delays and coordinating recovery efforts. Collaborates closely with dispatch teams to meet customer requirements, providing timely communication on status updates and resolving issues efficiently. Experienced in processing accessorials, including detention, to support accurate and timely billing. Committed to maintaining smooth operations and delivering exceptional service in fast-paced environments.
