13 years as a Freelancer & 11 years experience with Ecommerce / Drop shipping.
My Shopify experience, worked as an order processor for Shopify, Ali Express, has excellent experience with adding / uploading of listings with Shopify. Can process orders with less than 200 orders for Shopify (Manual,CSV,Dropified & Oberlo). Very experienced using Oberlo and Dropified App for order processing, Uploading Listings and Product Research. I have been a Project Manager and managed 5-8 VAs for some shopify stores. Handled costumer service thru Amazon Seller Central,??email and??Facebook for costumers concern such as delayed shipment, broken items, asking for refund and other concerns. Worked with clients who have successful stores and I’d be glad to share my experience and expertise. Managed Inventory, Price Tracking. And Social Media Management.I'm an expert as a Customer Service Associate and??Email Support for Zendesk & Freshdesk. Managed social media accounts such as Instagram &??Facebook and used tools for posting and updating Product Ads.
My Ebay Experience. Worked as a Store Manager and managed 5 VAs for a -----------, ----------- & -----------. Has experience creating listing using EASYNC & DSM & SKU GRID. Researching items from Walmart, Homedepot, Sportsmansguide etc. Has experience researching items using ZIK ANALYTICS (7-10% profit), 3rd Party listing and manual listing. Has experience handling orders processed using DSM & EASYNC & SKUGRID, Dropeex or Manual. Has excellent customer service experience with different issues under dropshipping, return requests & disputes through Ebay (Walmart, Homedepot, Sportsmansguide). I was able to manage my VAs with great time management and handled them well with good communications and attitude.
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