Med VA|HIPAA |Scheduler|Prior Authorization| Customer Service

~ Medical, VA |Customer Service in United Healthcare Group |Insurance Verification |Prior Authorization~

Adhere to HIPAA Guideline with HIPAA Certificate~
Certificate in Medical VA and Certificate in Dental VA~

SKILLS/TOOLS: Salesforce CRM, Cloze, Hubstaff, Trello, Asana, Dialpad, Slack, Mailchimp, Practice Fusion (EMR), Compulink Software, ModMed Software, -----------, Waystar Billing, Mitel, Citrix Workspace, Loom, Radix, Dax Tool, Sangoma, Issuetrak, ICUE, ISET


2 years of experience in Health Care Customer Service and Billing Process Payments. Also engaged in Claims, Prior Authorization, Medicare Advantage Insurance -resolving the issues and delivering the needed information about the provider, physicians.

~SALES and Marketing ~
Six (6) years of extensive knowledge in Sales and Marketing; 12 years as Office Assistant/ Admin Support;

~General Virtual/Admin Assistant~
8 months Home-based Experience as a Virtual Assistant/Real Estate Appointment Setter. Background knowledge in Salesforce Platform, an Expert in Google Drive, and Microsoft Office.

I support multiple teams, routine communications for Appointment Setting, Calendar Scheduling Management, Email Support, Travel Arrangements, Hotel Accommodation, Cold Calls, and Lead Fulfillments. I can manage multiple responsibilities at once by focusing on one task while keeping track of others. I have solid and well-developed communication skills.