Escalation Specialist – Ticketing Industry (9 Months)
* Handled escalated customer concerns through calls, chat, and email regarding event ticket access, billing inquiries, order cancellations, and refund processing.
* Assisted customers with account troubleshooting, ticket retrieval, and website support to ensure a smooth purchasing experience.
* Guided customers through new ticket purchases and provided technical assistance when needed.
* De-escalated customer concerns by delivering professional, timely, and customer-focused solutions.
Sales and Customer Support Representative – Home Solutions & Telecommunications (3+ Years)
* Managed inbound and outbound customer interactions through calls and emails, providing product support and sales assistance.
* Promoted and sold mobile services, internet plans, and home security solutions based on customer needs.
* Conducted lead qualification, follow-ups, and appointment setting to support sales goals.
* Maintained accurate customer records using CRM tools and consistently worked toward performance targets.
