Energetic and results-driven Account Specialist with over 5 years of experience in customer service and client relations across U.S., U.K., and Australian markets. I specialize in onboarding, quality assurance, client support, and agent training, ensuring smooth workflows and high-quality interactions.
I’ve worked in multiple industries—including telecommunications, online gaming, finance, and insurance—which helped me develop strong communication, problem-solving, and adaptability skills. I’m fluent in English and Filipino, with intermediate Spanish (B2.3), allowing me to support clients from diverse backgrounds.
Skilled in Zendesk, Salesforce, and PureCloud, I’m comfortable handling both inbound and outbound communication through calls, chat, and email. My experience also includes coaching agents, preparing performance reports, assisting in recruitment, and creating client documentation.
Creative and detail-oriented, I also have experience in graphic design, producing marketing materials such as banners, invitations, and product visuals. I take pride in delivering professional results while meeting deadlines and maintaining accuracy.
I’m now seeking a remote opportunity where I can leverage my skills in client service, quality assurance, and training to help teams achieve measurable results and improve customer satisfaction.
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