- Solutions-oriented IT Professional with over 8 years of experience supporting business and technical operations across industries including cruise lines, hospitality, casinos, airlines, and corporate environments. Combines deep technical expertise in system testing, troubleshooting, and end-user support with 2 years of hands-on experience as an Executive Virtual Assistant, Social Media Manager, Appointment Setter, Video Editor, Graphic Designer, and Technical Sales Representative. Skilled in client coordination, email and calendar management, social media communication, lead generation, system and app demonstrations, and implementation. Experienced in technical sales, identifying client needs, presenting solutions, handling objections, and closing deals while building strong relationships. Known for clear communication, proactive problem-solving, and a results-driven approach that improves efficiency, drives adoption, and delivers high-quality client and customer experiences.
SKILLS & COMPETENCIES
Executive Virtual Assistant & Administrative:
- Email & calendar management, client coordination, lead generation, appointment setting
- Workflow organization, task management, and file/document management
- Social media communication and messaging
Technical & IT Skills:
- System and app demonstrations, implementations, and onboarding
- Technical support and troubleshooting (Windows, iOS, Android)
- SAP & HRIS systems management
- Manual, functional, regression, and automated testing
- Ticketing tools: JIRA, Azure DevOps, ServiceNow
- Server & systems administration, IT security best practices
Technical Sales & Client-Facing Skills:
- Solution presentations, client needs analysis, closing deals
- Business development, prospecting, lead generation, and customer engagement
- Conducting training and knowledge transfer for end users
Creative & Digital Skills:
- Graphic design (Photoshop, Illustrator, Canva)
- Video editing (Premiere Pro, After Effects, Filmora, CapCut)
- Social media content creation, branding, motion graphics, digital campaigns
Leadership & Management:
- Team supervision, project & task management
- Multitasking, prioritization, problem-solving, and decision-making
- Clear communication with technical and non-technical stakeholders
Tools & Platforms:
- ClickUp, CRM, Salesforce, Slack, Teams, Zoom, Google Workspace, Microsoft 365, Google Drive, Dropbox, OneDrive,
I’m excited to bring my technical and sales expertise to your team—feel free to send me a message to connect!
Verified
