I have experience in Hospitality Operations, Customer Support, and Property Management Software (PMS) Onboarding. Throughout my career, I have assisted guests, property owners, and business clients by providing exceptional support, resolving issues, coordinating maintenance and housekeeping teams, and ensuring smooth day-to-day operations.
My background includes managing guest communications, reservations, check-ins, maintenance coordination, and property operations for hotels. I have also worked as a Customer Support Executive, handling inquiries through phone, email, chat, and ticketing systems while maintaining high service standards.
Additionally, I have experience as a PMS Onboarding Specialist, helping clients set up and successfully adopt property management systems by providing training, account configuration, system guidance, and ongoing support.
I am highly organized, detail-oriented, tech-savvy, and committed to delivering excellent customer experiences while supporting business growth and operational efficiency.
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