ello! I am a results-driven Customer Support Specialist and Advisor 2 with nearly 5 years of experience optimizing customer experiences across international and domestic operations. My background is uniquely balanced with 3.5 years of core customer service mastery and 1.5 years of specialized end-to-end order management. Having recently worked in an international corporate hub in Malaysia as an Advisor 2, I excel at handling high-tier customer escalations, resolving complex case backlogs, and maintaining excellent CSAT scores under pressure. What I bring to your team:Advanced Support & Escalations: Proven ability to navigate difficult client scenarios, build trust, and resolve issues efficiently. Order & Logistics Management: Expert handling of end-to-end global order flows, shipment tracking, subscription management, and resolving stuck orders. Data Integrity & Tools: Highly proficient in Microsoft Excel (XLOOKUP, Pivot Tables), NetSuite, Sage, and account deduplication to keep your backend database accurate. Multicultural Professionalism: Exceptional cross-cultural communication skills gained from collaborating with global teams and diverse customer bases.I hold a Bachelor's degree in Psychology and am dedicated to continuous professional development, currently upskilling in German (A1) to expand my international communication capabilities. If you are looking for a reliable, analytical, and proactive specialist who can independently manage your customer operations from day one, let’s connect!
Verified
