I have a complete work-from-home office set-up and I can start the job as soon as possible. With four years of experience in client-facing roles within the tech industry, I have developed a strong foundation in relationship management, service delivery, and cross-functional ----------- my current role, I:- Lead daily client-facing campaign update calls for 6–7 concurrent marketing campaigns/projects. - Coordinate with developers by creating and tracking tickets to ensure on-time delivery, since we have two configurations that we need to do; one is for the registration and one is for the participation of the users.- Collaborate with APAC markets to resolve backend issues affecting campaign performance or the user journey. - Manage urgent configurations on compressed timelines while maintaining quality standards.- Perform QA testing and provide real-time support, even during holidays or off-hours.These responsibilities have helped me build the adaptability, communication, and service mindset essential for success in a client services role.I'm an experienced Customer Service Support and I do freelance work since college. These are the skills I can offer: • Canva Graphic Designing • Chat and Email Support • Converting files • Data Entry • E-commerce • Billing support • Tech support • Internet research and product research • Skilled in Google Workplace Tools • Skilled in Microsoft Office Application • Social Media management • Tech-savvy and a quick learner In addition, I exercise high attention to detail to maintain accuracy and consistency in my performance, collaborative teamwork, and on-time completion of all projects. Moreover, I offer communication abilities, interpersonal skills, and scheduling flexibility. My goal is to contribute typing and scheduling expertise to help improve overall organizational efficiency.
