I am a highly experienced Customer Service and Technical Support Specialist with over 10 years of expertise in chat, email, and back-office support across diverse industries including insurance, banking, and technology. My career highlights include advancing from frontline support to Tier 2 Claims Support Officer at QBE Philippines, where I managed escalated cases, processed complex documents, and ensured compliance with service-level agreements.
My background also includes extensive experience in technical troubleshooting for mobile, tablet, and desktop devices, billing support, and quality analysis. I am skilled in handling sensitive client concerns with professionalism, empathy, and accuracy. With proven strengths in analytics, problem-solving, time management, and team collaboration, I consistently deliver efficient solutions and excellent customer experiences.
I am adaptable, detail-oriented, and committed to continuous learning. Whether managing claims, resolving technical issues, or supporting administrative workflows, I bring a strong customer focus and a results-driven approach.
Key Skills:
Customer Service (Chat, Email, Phone)
Technical Troubleshooting (Mobile, Tablet, Desktop)
Claims & Document Management
Quality Analysis & Auditing
Administrative Support & Data Entry
Strong Communication & Problem-Solving
I am seeking opportunities where I can leverage my skills to provide reliable, professional, and client-focused support.
