I am a Senior Operations and Executive Assistant with over 2 years of experience supporting a CEO in a fast-paced travel services and short-term rental business. I specialize in managing end-to-end client operations, customer support, and internal workflows to ensure smooth and efficient business execution.
My experience includes handling the full client journey from inquiry to booking completion, coordinating with families and service providers, managing CRM systems, and supporting financial tracking such as invoicing and monthly revenue reporting.
I am highly organized, detail-oriented, and experienced in improving processes through SOP creation and workflow optimization. I work closely with leadership to ensure operations run smoothly, clients receive excellent service, and business systems remain efficient and well-structured.
