Professional experience in Network Operations Center (NOC) and Customer Service Representative, with a strong focus on service reliability, operational excellence, and continuous process improvement.
In NOC operations, monitored network performance, analyzed incidents, performed initial troubleshooting, and ensured timely escalation to reduce service impact and minimize downtime.
As a Customer Service Representative, focused on delivering excellent customer support, focused on delivering excellent customer support, committed to customer satisfaction, and with strong communication and problem-solving skills
Verified
