Organizing effectively, done efficiently. Let's make it happen..
I have gained my experience as a data entry specialist and administrative support specialist through training with FVA Consultancy. I am equipped with skills that can help clients achieve their goals. I can deliver tasks efficiently and effectively without compromising their quality.
I have a strong and independent background in Onboarding clients and the betting industry (VGW) (Esports & Igaming). I worked hard to get to the top; most of the time, I have learned many skills to be independent in performing many tasks successfully.
I have developed a strong track record of providing excellent customer service and ensuring regulatory compliance. During my time as an Onboarding Specialist at Kraken Digital Asset Exchange (-----------), I guided new users through the onboarding process, providing crucial support and ensuring adherence to KYC/AML regulations. My experience at Wanfang Technology (-----------) further honed my skills in data entry, fraud monitoring, odds compilation, and customer complaint resolution. And in my role as an Independent Contractor at VGW, I've learned and practiced to be independent and resourceful.
Tech-Savvy & Results-Driven:• CRM Tools: Zendesk | Salesforce• Skilled in Google Workspace & Microsoft Office• Proficient in Video Editing: CapCut, DaVinci Resolve• Adept at multitasking and working independently in remote setups
Let’s connect if you're looking for a reliable and experienced customer support professional ready to bring value to your team.
WORK EXPERIENCE
VGW (Independent Contractor)
July 2021 - June 2025
RISK ANALYST AND KYC VERIFICATIONEducated customers on VGW's terms of service, sweepstakes rules, and responsible gaming practices.Verifying the authenticity of documents.Identified and reported recurring customer issues to improve overall service quality.Conducted thorough risk assessments of player accounts and transactions to identify and prevent fraudulentactivity, money laundering, and other potential risks.Analyzed large datasets to identify patterns and anomalies indicative of suspicious behavior.Performed Know Your Customer (KYC) and Customer Due Diligence (CDD) checks on new and existingcustomers to ensure compliance with regulatory requirements and internal policies.Maintained accurate and complete KYC records in accordance with regulatory requirements.Responded to inquiries regarding sweepstakes rules and procedures.Identified and disqualified entries that violated sweepstakes rules, such as duplicate entries, incompleteinformation, or fraudulent submissions.
WANFANG TECHNOLOGY
(SPORTS BOOK TRADER/INPLAY OPERATOR)
July 2019 - May 2021
Actively monitored live Esports, Soccer, Basketball, Baseball, and other sports events, ensuringaccurate and timely odds.Analyzed real-time data streams to identify betting patterns, manage risk, and optimize pricingstrategies.Reacted swiftly to in-game developments, adjusting odds and limits to maintain a balanced andprofitable sportsbook. 51 talk part time / Kraken Digital Asset Exchange
June 2015 - April 2019
ESL Teacher and KYC Verification SpecialistDelivering engaging and effective online English lessons to students of varying ages and levels.Creating a positive and supportive learning environment.Assessing student progress and providing feedback.Utilizing 51Talk's curriculum and resources.Analyzing customer information and transactions to identify potential risks and suspicious activity.Conducting due diligence on new and existing -----------calating suspicious cases to the appropriate teams for further investigation.
COGNIZANT (CSR | BPO) HEALTHCARE
July 2013 - Feb 2015
Answer incoming calls/emails/chats promptly and professionally.Troubleshoot basic device issues using provided knowledge bases and -----------calate complex technical issues to specialized support teams.Process orders for supplies (test strips, infusion sets, etc.).
