Versatile Virtual Assistant and Customer Support Specialist with 10+ years of experience supporting administrative operations, sales, and high-volume customer service. I’ve managed leasing documentation for a 4,400+ unit portfolio, handled 100+ daily support interactions across chat/email/phone, and maintained clean, accurate records in CRM and ticketing systems. Fast typist (90+ WPM), highly organized, and reliable in fast-paced remote environments.
Alongside admin support, I also have hands-on technical support experience—troubleshooting Windows/Office 365/Xbox issues (install/update problems, performance slowdowns, account access, subscriptions/billing) using clear step-by-step guidance, strong documentation, and escalation handling when needed.
What I can help you with:
• Customer support (chat/email/phone), ticket management, escalation handling, and follow-ups
• CRM updates, inbox management, documentation, data entry, reporting, and spreadsheet tracking
• Admin support: scheduling, file organization, process documentation, and task coordination
• Property/admin workflows: lease renewals, tenant documentation, maintenance follow-up, and basic bookkeeping support
Tools I’ve used: AppFolio, HelpScout, HubSpot, Zendesk, Asana, Google Workspace, Microsoft Office/365, RingCentral, Google Sheets/Excel.
If you want a reliable support partner who communicates clearly, works independently, and keeps things organized, I’m ready to help.
