3 years in customer service (Voice & Chat for international accounts)
4 years in technical support (Voice & Chat for international accounts)
Technical proficiency - Expertise with Microsoft Office and Google Docs (Excel, MS word, PowerPoint, Spreadsheet Etc.)
Capable of providing email help
Knowledge of Microsoft accounts (Email, browser, chat and operating system)
Knowledge of telecommunications provider (Verizon, Sprint)
Knowledge of streaming platforms (Netflix & Roku)
Excellent analytical and problem-solving abilities
Ability to type at 50 WPM
Exceptional comprehension abilities
Outstanding multitasking abilities
Quick learner who is open to instruction
