LinkedIn Profile: -----------.-----------/in/------------------------cie-a-----------/
As an Operations & Customer Experience professional, I thrive at the intersection of strategy, data, and execution. Over the past 6+ years, I’ve led regional operations, CX programs, and SaaS-driven projects that improved workflows, streamlined reporting, and elevated customer satisfaction.
My background spans:? Operations Management & Strategy — overseeing regional launches, reporting, and process improvements.? Project Delivery — coordinating cross-functional teams to roll out digital tools, automation, and nationwide initiatives.? Customer Success & Client Experience — ensuring customer journeys run smoothly, escalations are resolved, and KPIs are consistently met.
