I have 5 years of experience in Customer Service and Virtual Assistant (Live Chat and Email Support). With an E-commerce background mainly use Amazon, Shopify, Freshdesk / Edesk / Hubspot to assist customers with their order status, refund and replacement requests, and general questions about the products and services.
I am patient, professional, and able to learn about a product quickly. I also value every work and opportunity that is given to me and I assure you that I will never let you down when it comes to professionalism.
Providing good customer service is one of my areas of expertise. It feels good to know that customers will be leaving the conversation happy and satisfied that their issues are resolved.
Here are my areas of expertise:
Customer Service:
* Email and Chat Support
Administrative Work/Virtual Assistance:
* Data entry
* Proficiency in Microsoft Office and Google Docs, Google Sheets, etc
* Amazon FBA return
* Positive and Negative customer/ product Amazon feedback
* Amazon Voice of the customer
* Processing of Replacement, refund, and cancellation order
* Monthly client reports (These reports extract meaningful information from product performance data, empowering informed decision-making and driving business growth)
CRM:
*Amazon
* Shopify
* Freshdesk
* Edesk
* Hubspot
* Asana
* Slack
* Business Suite
Equipments:
* PC with 32 - inch monitor
* Processor - AMD Ryzen 5 3400G
* 16GB installed RAM
* Macbook Air M-----------GB
* 400mbps internet connection and 50mbps back up
* noise canceling headset
* web camera
I have also worked as Process Engineering Head
* Led a team of process engineers in developing and implementing process improvements that resulted in a 10% increase in productivity.
* Provided technical support to other departments.
* Successfully troubleshooted and resolved complex process issues.
I work well under minimum supervision, highly trainable, receptive to feedback, and always aim to exceed expectations. I always want long-term relationships with clients and I truly value every project that has been given.
If any of these sounds like what you need, please contact me.
Verified
