E-commerce Customer Support Specialist | Marketing & Admin VA

Need a reliable E-commerce Customer Support Specialist | Marketing & Admin Assistant who can manage your daily operations, support your customers, and help grow your online presence?

I help entrepreneurs, coaches, ecommerce brands, and small business owners stay organized, deliver exceptional customer experiences, and build a consistent online presence. Whether it's managing administrative tasks, creating professional Canva designs, providing customer support, or assisting with marketing, I help businesses save time and focus on growth.

I currently support an ecommerce business by managing customer inquiries, processing order-related requests, coordinating refunds, exchanges, and replacements, and delivering professional email support using Help Scout. I also assist with chargeback and dispute support by reviewing Shopify orders, customer communications, tracking information, and supporting documentation to help prepare organized dispute evidence.

My background as a Quality Assurance Team Lead has equipped me with strong attention to detail, analytical thinking, process improvement skills, and a commitment to delivering accurate, high-quality work.

𝗛𝗼𝘄 𝗜 𝗖𝗮𝗻 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗬𝗼𝘂𝗿 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀

𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝘃𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁
• Email and calendar management
• Appointment scheduling
• Data entry and database management
• Internet research
• File organization
• Reports and documentation
• Client follow-ups
• Google Workspace support

𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁
• Email customer support using Help Scout
• Shopify order management
• Shipping and tracking assistance
• Refunds, exchanges, and replacements
• Customer follow-ups
• Professional, friendly, and solution-focused communication
• Chargeback and dispute documentation support
• Order and transaction review

𝗖𝗮𝗻𝘃𝗮 𝗗𝗲𝘀𝗶𝗴𝗻 & 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗖𝗿𝗲𝗮𝘁𝗶𝗼𝗻
• Social media graphics
• Marketing materials
• Presentation designs
• Brand kits
• Promotional graphics
• Engaging captions
• Basic copywriting
• Ad creatives

𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗦𝘂𝗽𝗽𝗼𝗿𝘁
• Meta (Facebook) Ads setup assistance
• Campaign monitoring
• Basic performance reporting
• Social media scheduling
• Content planning
• Community engagement support

𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 & 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗦𝘂𝗽𝗽𝗼𝗿𝘁
• Workflow organization
• SOP implementation
• Project tracking
• Data accuracy checks
• Process improvement
• Quality assurance

𝗧𝗼𝗼𝗹𝘀 𝗜 𝗨𝘀𝗲
• Help Scout
• Canva
• Meta Ads Manager
• Shopify
• Google Workspace (Docs, Sheets, Drive, Gmail)
• Microsoft Office
• ChatGPT
• Slack
• Zoom
• Trello
• Asana
• I'm a fast learner and quickly adapt to new tools and systems.

𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲
✔ Detail-oriented with leadership experience as a Quality Assurance Team Lead
✔ Strong customer service and communication skills
✔ Organized, dependable, and proactive
✔ Analytical and process-driven
✔ Committed to delivering accurate, high-quality work
✔ Able to work independently while meeting deadlines
✔ Dedicated to creating smooth workflows and positive customer experiences

I believe great support is about more than completing tasks—it's about helping your business run efficiently, keeping your customers happy, and giving you more time to focus on growing your business.

If you're looking for a reliable E-commerce Customer Support Specialist | Marketing & Admin Assistant who combines organization, creativity, and exceptional customer support, I'd love to be part of your team.

𝐋𝐞𝐭'𝐬 𝐜𝐨𝐧𝐧𝐞𝐜𝐭 𝐚𝐧𝐝 𝐝𝐢𝐬𝐜𝐮𝐬𝐬 𝐡𝐨𝐰 𝐈 𝐜𝐚𝐧 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬!