With a solid background in customer service, operations, and marketing assistance, I have gained comprehensive experience across various areas of business.
Marketing Expertise:
- Experienced in paid social media marketing, managing campaigns, and collaborating with user-generated content (UGC) creators to promote products and drive sales.
- Proficient in utilizing Klaviyo for email marketing campaigns aimed at customer engagement and retention.
E-commerce Operations:
- Assisted with e-commerce operations, including content creation, customer service, and managing order fulfillment using platforms like ShipStation and ShipBob.
- Supported the integration and automation of tools to streamline order processing and improve operational workflows.
Operations and Customer Service:
- Provided administrative support, including data entry, quality assurance, and customer relationship management, to ensure smooth business operations.
- Provided customer support through Intercom, ManyChat, and Georgias, addressing inquiries related to products, shipping, promotions, and fulfillment.
- Handled cold calling for lead generation, research, and appointment setting.
