Hi! I'm Don — an IT Support Specialist and Technical Virtual Assistant from Cebu, Philippines.
I keep computers, networks and the people using them running smoothly. I finished my Bachelor of
Industrial Technology, major in Computer Technology, at Cebu Technological University in 2026, and I
completed an IT support internship at Toyota Mandaue South where I handled real, production systems for
a busy service centre — not classroom exercises.
WHAT I CAN DO FOR YOU
IT Support & Helpdesk
- Troubleshoot Windows PCs, printers, telephones and internet connectivity issues
- Hardware diagnostics, parts replacement and workstation setup and deployment
- Install antivirus and enterprise software across multiple machines
- Remote support via phone, chat and remote-access tools
Network Support
- Deploy and configure wireless access points
- Trace LAN ports and terminate Cat6 network cabling
- Basic TCP/IP, LAN/WAN and Wi-Fi troubleshooting
- Monitor CCTV and UPS systems and report faults
Systems & Admin Support
- SAP account access support
- Google Workspace (Gmail, Calendar, Sheets, Docs) and Microsoft Excel
- Accurate record-keeping, documentation and reporting
- Data entry, file organisation and process documentation
Development & Automation
- AI-assisted workflows and LLM automation — I use these daily to automate repetitive tasks, speed up
documentation and cut manual work. Most freelancers at my level cannot do this, and it is a real
productivity edge for you.
WHY WORK WITH ME
I am honest, organised, and I follow instructions precisely. I document what I do so you always know
what was changed and why. I am early in my career — which means I am hungry, fast to learn new tools,
and I do not carry bad habits from agencies. I reply quickly and I communicate clearly in English.
