Head of Operations | Project Manager | Executive Assistant | Amazon Specialist
I began my career as a Executive Assistant in 2011 and have since grown into roles as a Project Manager, and ultimately, Head of Operations. Over the years, I’ve continuously developed my skill set, allowing me to confidently manage projects, streamline operations, and lead teams in fast-paced environments.
I’ve worked with companies across the US, Australia, and Europe, gaining exposure to diverse industries, leadership styles, and company cultures. Despite these differences, I’ve consistently encountered similar challenges—delayed projects, disorganized processes, low team morale, and unexecuted ideas. This is where I bring the most value.
HEAD OF OPERATIONS
As Head of Operations, my primary role is to help the CEO turn vision into execution. I:
•Translate business goals into actionable plans
•Identify operational bottlenecks and inefficiencies
•Build, improve, and implement scalable systems and processes
•Ensure projects and teams run smoothly and efficiently
I act as the CEO’s right hand, enabling them to focus on high-level strategy while I manage the day-to-day operations. I’ve led teams of 10–20 members across multiple time zones and departments, including Web Developers, Graphic Designers, Content Writers, Social Media Managers, and Project Managers.
PROJECT MANAGER
As a Project Manager, I ensure that projects are delivered on time and meet quality standards. I:
•Oversee timelines, priorities, and deliverables
•Coordinate with cross-functional teams
•Track progress using tools like Notion, Asana, and ClickUp
•Improve workflows and build structure within fast-moving environments
I thrive in bringing clarity, accountability, and -----------ntum to teams.
EXECUTIVE ASSISTANT
In my role as an Executive Assistant, I provide strong operational and administrative support by:
•Managing tasks, documentation, SOPs, and reporting
•Coordinating across teams to ensure alignment and clarity
•Translating Loom/video instructions into clear, actionable processes
•Maintaining organization and ensuring nothing falls through the cracks
I’m highly detail-oriented, proactive, and dependable in keeping operations running smoothly behind the scenes.
E-COMMERCE SPECIALIST
I also bring hands-on experience in Amazon and e-commerce operations, where I:
•Audit and optimize product listings
•Monitor account health and compliance
•Track performance metrics and KPIs
•Coordinate with content, PPC, and operations teams
My experience extends across platforms including Amazon, Shopify, TikTok Shop, and Walmart.
WHAT SETS ME APART
What ties all my roles together is a strong focus on systems, clarity, and execution. I take ownership, communicate effectively, and genuinely enjoy improving processes and helping businesses run more efficiently.
KEY EXPERTISE
•Executive Assistant Support: Calendar and inbox management, task prioritization, SOP creation, documentation, reporting, stakeholder coordination, and executive-level administrative support
•Project Management: End-to-end project lifecycle management, timeline planning, deliverables tracking, quality assurance (QA), risk management, cross-functional communication, and continuous process improvement
•Amazon & Marketplace Support: Listing audits and optimization, compliance checks, account health monitoring, performance tracking, A/B testing coordination, and marketplace issue resolution
•Systems & Organization: Notion database management, task and workflow systems, process documentation, and structured Google Drive and file organization
•Operations Support: Workflow optimization, process design and implementation, bottleneck identification, system clean-up, and operational efficiency improvement
•Research & Administrative Support: Data organization, market and operational research, report creation, summarization, and reliable day-to-day administrative support
TOOLS & PLATFORMS
•Project & Systems:
Notion, Asana, ClickUp, Trello, -----------, Jira, Airtable, Smartsheet, Basecamp
•Documentation & Communication:
Google Docs, Google Sheets, Google Drive, Slack, Zoom, Loom, Microsoft Office (Word, Excel, PowerPoint), Microsoft Teams
•E-commerce Platforms:
Amazon Seller Central, Shopify, TikTok Shop, Walmart Seller Center, WooCommerce, BigCommerce
•CRM & Marketing Tools:
HubSpot, Salesforce, Mailchimp, Klaviyo, ActiveCampaign
•Automation & Integrations:
Zapier, Make (Integromat), IFTTT
•Data & Analytics:
Google Analytics, Google Data Studio (Looker Studio), Hotjar
•Creative & Content Tools:
Canva, CapCut, iMovie, Adobe Photoshop (basic), Adobe Premiere Pro (basic)
•Finance & Operations Tools:
Zoho Invoice, QuickBooks, Xero, Wise, PayPal, Hubstaff, Time Doctor
