Hi! I’m a Customer Support Specialist and Digital Ads Assistant with over 3 years of experience providing email and chat support and 2 years of experience assisting with Facebook, Google, and X (Twitter) Ads.
I have worked with US-based customers handling inquiries related to orders, subscriptions, billing, refunds, account issues, and general customer support. I also have experience using Shopify to check orders, update customer information, process refunds, and provide shipping updates.
On the digital marketing side, I have experience assisting with Facebook Ads, Google Ads, and X Ads, including campaign setup, audience targeting, performance monitoring, basic reporting, and A/B testing.
I’m proficient with Shopify, Zendesk, Gmail, Google Workspace, and other customer support tools. I’m detail-oriented, reliable, a fast learner, and able to work independently while following company SOPs.
Skills:
* Email & Chat Support* Shopify* Zendesk* Facebook Ads* Google Ads* X Ads* Order Management* Refund Processing* Customer Service* Data Entry* Virtual Assistance
I’m looking for a long-term opportunity where I can help businesses deliver excellent customer service while supporting their daily operations and digital marketing efforts.
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