I help property managers and property owners maintain their properties by reducing unnecessary dispatches by 20–35%, preventing wasted maintenance costs and lost revenue. I troubleshoot issues directly with tenants through ticketing systems, calls, chat, and SMS before coordinating with service providers for estimates, sourcing, negotiation, scheduling, and job completion when dispatch is required.
I prioritize tenant satisfaction while handling maintenance requests by severity (emergency, urgent, or normal). This helps improve response accuracy and resolution time by 25–40%.
I sharpened this approach through 11+ years of customer support and technical support experience in SLA-driven environments, managing ticketing queues, calls, chat, and SMS where accuracy, speed, and follow-through leave zero room for error.
EXPERIENCE & WORK STYLE
> High-volume, time-sensitive maintenance environments
> Strong follow-through and attention to detail
> Quick to identify workflow gaps and process issues
> Consistent, reliable operational support
RESULTS YOU CAN EXPECT
> Faster response and resolution times
> Fewer missed or delayed work orders
> Clear visibility into maintenance activity
> More efficient day-to-day operations
TOOLS & PLATFORMS
> Latchel Console
> Markate CRM
> Zendesk
> Freshdesk
> Assembly (Email Ticketing)
> Amazon Connect | Zoiper | OpenPhone
> Amazon Web Services (AWS)
> Google Workspace
> Microsoft Office
Verified
