Hello! My name is ----------- R. -----------, I graduated at STI College Caloocan with the course of Bachelor of Science in Information Technology. In my 8 years of experience in the BPO industry (US-based accounts), I developed my skills in handling different types of people. I can work less supervision, easy to adopt new things, and can do multitasking. I am confident to say that I have the skills and qualities that a great client is looking for.
In my previous job, I was selected as one of the Subject Matter Experts (SME) for a few months to help all the trainees who have questions regarding our products and policies. I am also helping them the proper ways on how to de-escalate calls to minimize supervisor calls.
I am well-equipped to provide every consumer and every client with the best customer experience. If you hire me, I'm sure you're going to have a lot of positive feedback on the service and care I'm providing. I am well-trained to do phone calls, chats, and primarily emails. If you need additional skills, I'm a versatile person who can master new things in just a matter of days.
Looking forward to working with you and showing you the best practices that I have that will definitely contribute to your growth.
