I am a detail-oriented and tech-savvy Virtual Assistant with over 7 years of combined experience in customer service, administrative support, and various remote roles. I began my professional journey in the BPO industry, handling telco and insurance accounts, where I developed strong communication skills through managing inbound and outbound calls, resolving customer concerns, and ensuring satisfaction.
In 2021, I transitioned into freelance virtual assistance, supporting clients with administrative tasks, email and schedule management, and WordPress content updates. My experience includes working with law firms as a paralegal VA and with medical staffing agencies where I coordinated staff schedules and prepared reports for management. I’ve also recently worked in appointment setting for service-based businesses, demonstrating my ability to handle client bookings, secure payments, and manage CRM tools effectively.
I am proficient in tools such as Zoho CRM, CounselKit, Google Workspace (Docs, Sheets, Slides), Microsoft Office, and WordPress. I possess excellent typing, document management, and client communication skills, and I am always open to learning new platforms to enhance efficiency.
I bring to the table a proven track record of reliability, adaptability, and high-quality service, and I am confident in my ability to contribute positively to any team or project.
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