Industries I worked in as Customer Support and Admin Support:
E-commerce
Freight
Healthcare
Ride-Sharing
Delivery service
Customer Service Skills:
Effective Communication
Active Listening
Empathy and Patience
Problem-Solving Skills:
Critical Thinking
Troubleshooting
Organizational Skills:
Time Management
Attention to Detail
Interpersonal Skills:
Team Collaboration
Conflict Resolution
Adaptability:
Flexibility
Resilience
TOOLS:
Zendesk Proficiency: Experience with inbound and outbound calls, managing tickets, responding to customer inquiries through live chat and email, creating reports, and using automation features.
Acuity Scheduling Knowledge: Familiarity with appointment scheduling and calendar management.
Practice Fusion Expertise: Understanding of electronic health record (EHR) systems and patient management.
Microsoft Office Suite: Proficient in Word, Excel, PowerPoint, and Outlook for documentation, data entry and communication.
Dialpad : Experienced in using Dialpad for seamless communication, call routing, and customer interaction tracking.
