I have experiences with both voice and non-voice international clients.
First, I had assisted customers in USA for their technical, billing and sales issues with their phone, internet and cable services through phone calls. Then, I did a full technical support via phone calls, live chats and email for a drone company. I also did call backs for some escalation calls and customer experience feedbacks. Lastly, I had worked as a customer service expert for an international clothing shop for customers in USA, Canada, Australia and New Zealand wherein, I was handling chat queue, phone calls queue and email queue at the same time. Minimum of 3 chats and 1 call and a maximum of 12 chats with no call.
I am eager to make customers feel like I am just like a friend helping them with their issues and queries.
