Experienced Virtual Assistant, Client Support Specialist, and Customer Service Professional with over 5 years of experience supporting customers and business operations across hospitality, sales, telecommunications, and professional services.
My background includes customer support, email and chat support, inbound and outbound communications, sales support, appointment coordination, administrative tasks, and team leadership. I also have experience as a Client Excellence Support Specialist for a tax firm, where I assisted clients, managed communications, coordinated requests, maintained accurate records, and ensured a positive client experience throughout the service process.
As a former Customer Support Supervisor for Hilton Hotels and Resorts, I successfully led and coached teams while maintaining high service standards and customer satisfaction. This experience strengthened my leadership, problem-solving, and organizational skills while teaching me how to thrive in fast-paced environments.
I am highly organized, detail-oriented, and committed to delivering exceptional service. Whether supporting customers, managing administrative tasks, handling email correspondence, or coordinating daily operations, I take pride in being dependable, proactive, and easy to work with.
Core Skills:
• Customer Support
• Email & Chat Support
• Administrative Support
• Calendar Management
• Appointment Scheduling
• CRM Management
• Data Entry
• Client Relations
• Sales Support
• Team Leadership
• Problem Resolution
• Process Improvement
I am seeking a long-term opportunity where I can contribute my experience, professionalism, and commitment to helping businesses grow and succeed.
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